Wipro Recruitment Drive 2022
Responsibilities of the Candidate:
- The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Selection Process
- Online Application Submission
- Online Test- Aptitude Test, Technical Test
- Interview
- Selection
About Wipro
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.
Leveraging our holistic portfolio of capabilities in consulting, design, engineering. And operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
With over 250,000 employees and business partners across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Headquarters Bangalore, Karnataka
Specialties Consulting, Business Process Outsourcing, Business Application Services, Infrastructure Management, Cloud Services, Analytics and Information Management, Product and Engineering Services, Mobility, Data center Managed Services, and Software application management
Basic Qualifications
Any Graduate or Post Graduate From 2018, 2019, 2020, 2021, 2022 & 2023 Pass out Batch
Requirements:
- Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus andfacilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteousand professional manner
- Maintain logs and records of all customer queries as per thestandard procedures and guidelines
- Accurately process and record all incoming call and email usingthe designated tracking software
- Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
Apply Link:- Click Here
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