Technical Communication Mcq question
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1. The term “communis” derived from ___word.
a. Greek
b. Latin
c. Chinese
d. English
(b)
2. Communication is a non-stop__________.
a. Paper
b. Process
c. Program
d. Plan
(b)
3. Communication is a part of _________ skill.
a. Soft
b. Hard
c. Rough
d. Short
(a)
4. . Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
(b)
5. ______________sharing oral or written information with a specific audience, having a pre defined
purpose in a well planned way.
a. Business Communication
b. Informal Communication
c. Technical Communication
d. Organization Communication
(c)
6. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
(a)
7. Which one of the following is not the objective of Technical Communication?
a. To persuade
b. To Inform
c. To Predict
d. To Instruct
(c)
8. In which communication the message conveyed is always for a specific audience.
a. Technical communication
b. General communication
c. Business communication
d. Informal communication
(a)
9. What is technical jargon?
a. It is a special word or phrase used by technical writers
b. It is a simple word
c. It is a Technical word
d. It is a difficult world
(a)
10. Familiar words must be used in technical writing.
a) True
b) False
(a)
11. 3. Which of these must be avoided in technical writing?
a) Facts
b) Grammar
c) Punctuation
d) Personal feelings
(d)
12. Technical writing demands ______ use of language.
a) figurative
b) poetic
c) factual
d) dramatic
(c)
13. A definition usually consists of ___ statement(s).
a) three
b) one
c) four
d) five
(b)
14. 3. Language is a social phenomenon.
a) True
b) False
(a)
15. A language is ____________________.
a. A broad term simply referring to human patterned verbal behavior in general
b. A code used by human beings to communicate with each other.
c. A set of rules for generating speech.
d. A phenomenon make things understood by others.
(b)
16. Language does not exist in isolation or outside the minds of people.
a. True
b. False
(a)
17. Which of the following is the process of drafting your message?
a. Editing
b. Revising
c. Composing
d. Planning
(c)
18.” Calculator is clipped to CalC” This can be done under which feature of language?
a. Creative
b. Repetitive
c. Arbitrary
d Recursive
.(a)
19. Language is open to modification.
a. True
b. False
(a)
20.______________ is the test of the reader’s ability to read and understand unfamiliar materials and to
respond appropriately to the things discussed in a text.
a. Listening comprehension
b. Writing comprehension
c. Reading comprehension
d. Understanding comprehension
(c)
21. Reading is necessary to ____________ a message.
a. decode
b. encode
c. sending
d. receiving
(decode)
22. Reading build up good rapport between the_________ and the ________.
a. superior and subordinate
b. organization and employees
c. receiver and sender
d. mother and daughter
(c)
23. Read quickly, without pausing to study the details is called _________.
a. Scanning
b. Skimming
c. Non-Verbal Signals
d. Punctuation
(b)
24. Reading more slowly and carefully and looking for specific information that you are interested in.
What is this process known as?
a. Scanning
b. Skimming
c. Remembering
d. Punctuation
(a)
25. What is subject in sentence structure?
a. The part in which we say something about the subject.
b. The part which refers to the person or thing
(b)
26. “Sun rises in east.” Which types of sentence is this?
a. Imperative Sentence
b. Assertive Sentence
c. Exclamatory Sentence
d. Interrogative Sentence
(b)
27. Which type of sentence is “Where is my pen?”
a. Imperative Sentence
b. Assertive Sentence
c. Exclamatory Sentence
d. Interrogative Sentence
(d)
28. Which type of sentence is this “You are amazing!”
a. Imperative Sentence
b. Assertive Sentence
c. Exclamatory Sentence
d. Interrogative Sentence
(c)
29. “Be there at 5pm today.” Whichtype of sentence is this?
a. Imperative Sentence
b. Assertive Sentence
c. Exclamatory Sentence
d. Interrogative Sentence
(a)
30. What are the requisites of a good paragraph?
a. Short, Simple, unity
b. Focus, coherent, Unity
c. Unity, coherence, emphasis
d. Equality, Unity, Focus
(c)
31. ____________communication is considered as the legal proof in the court of law.
a. Written
b. Oral
c. Verbal
d. Non Verbal
(a)
32. Vertical. Horizontal and ______________ communication are three types of formal communication.
a. Informal
b. Upward
c. Downward
d. Diagonal
(d)
33. Upward and Downward are two types of ________________ communication.
a. Horizontal
b. Vertical
c. Diagonal
d. Informal
(b)
34. _________________ communication flows from a superior to a subordinate.
a. Diagonal
b. Upward
c. Downward
d. Informal
(c)
35. Which one the following is also known as lateral communication?
a. Horizontal
b. Vertical
c. Diagonal
d. Personal
(a)
36. Downward Communication flows from _________ to ___________.
a. Upper to lower
b. lower to upper
c. Horizontal
d. Diagonal
(a)
37. When working to create and maintain a favorable relationship with a receiver, a sender should
a. do what the receiver expects
b. impress the receiver by using technical terms
c. stress mutual interests and benefits
d. use positive wordings
(d)
38. In business , the purpose of writing is mainly to
a. entertain
b. Both inform and persuade
c. persuade
d. inform
(b)
39. Which of these must be eliminated by a writer while defining?
a) Facts
b) Knowledge
c) Prejudices
d) Information
(c)
40. Which of these is not a type of sentence?
a) Assertive
b) Interrogative
c) Complicated
d) Imperative
(c)
41. Technical writing is same as general writing.
a) True
b) False
(b)
42. Where should the main idea be put up in a paragraph?
a) In the beginning
b) In the middle
c) At the end
d) After the paragraph
(a)
43. Which of these is the external sounds present in the channels of communication?
a) Noise
b) Semantic problems
c) Cultural barriers
d) Over communication
(a)
44. Which of these should not be avoided for effective communication?
a) Noise
b) Planning
c) Semantic problems
d) Wrong assumptions
(b)
45. In which of these problems, is the actual message lost in the abundance of transmitted information?
a) Selecting perception
b) Over communication
c) Under communication
d) Filtering
(b)
46. Which of these must be avoided for effective communication?
a) Sharing of activity
b) Listening
c) Ambiguity
d) Politeness
(c)
47. Which of the following is not a type of barrier to communication ?
a. Organizational Barrier
b. Lateral Barrier
c. Physical Barrier
d. Cultural Barrier
(b)
48. One word can be interpreted to give different meanings
a. General Body language
b. Eye and facial expression
c. Language differences
d, Emotions
(c)
49. Which of the barriers of effective communication leads to ineffective communication?
a. Distractions
b. Emotions
c. Information overload
d. Electronic communication
(a)
50. This is mainly a communication barrier on the receiver's end.
a. Emotions
b. Appearance
c. Poor listening skills
d. Use of apce
(c)
MCQ Unit – III
1. The purpose of a presentation intended to sell a service to a potential client is
to
a. Persuade
b. Inform
c. Entertain
d. Educate
Ans. A
2. For better readability, it is preferable that bullet points are
a. Long sentences
b. Short phrases or partial sentences
c. complete paragraphs
d. page of text
Ans. B
3. When delivering a presentation as part of a team it is important to
A. Coordinate your portion with others in the team and not duplicate their presentations
B. Coordinate your portion with others in the team so you can present first
C. Make sure all the team members’ names are listed in order on all the presentation
materials
D. Make sure all the team members have the same duration to present their portion
Ans. A
4. The outline of a presentation should include
a. Possible questions from the audience
b. Acknowledgments
c. References
d. A beginning, middle and an end of the presentation
Ans. D
5. Important considerations in rehearsing a presentation are
a. Attire
b. Timing and pace
c. Food and beverages
d. Audience
Ans. B
6. The outline of a presentation is a
a. List of requirements and purpose of the presentation
b. List of major headings or topics to be covered in the presentation
c. List of technologies that will be used to deliver the presentation
d. List of external sources used in the presentation
Ans. B
7. When using content from external sources in presentation materials, it is
necessary to include:
a. Copyright disclaimer
b. Trademark symbol
c. Acknowledgments
d. Citations and references
Ans. D.
8. To contrast text on a presentation slide for better viewing, it is preferable to
use
a. Dark text on a dark background
b. Light text on a light background
c. Dark text on light background
d. Light text on a dark background
Ans. C.
9. It is generally NOT a good practice to deliver a presentation by
a. Paraphrasing what is on the presentation materials
b. Reading the entire presentation line by line
c. Mentioning the highlights of what is on the screen
d. Elaborating each bullet point on the presentation materials
Ans. B
10. When rehearsing a presentation, it is helpful to recognize and prevent
a. Possible questions from the audience
b. Criticism from friends in the room
c. Fillers such as umm and ahh
d. Possible gestures
Ans. C.
11.Font size of the bullet points on presentation materials should be large
enough
a. For the audience in the first few rows of the presentation to view the presentation clearly
b. For your team members to be able to view the presentation clearly
c. For you to be able to read from the screen during the presentation
d. For the audience in the last row of the presentation room to view the presentation clearly
Ans. D.
12.The possible order of points for describing the steps for doing something in
sequence is known as
a. Topical order
b. Causal order
c. Chronological order
d. Spatial Order
Ans. C
13. One advance preparation you can do to overcome initial nervousness when
delivering a presentation is to:
a. Hydrate yourself by drinking a lot of water before the presentation
b. Ask the audience write down their questions and give them to you in advance
c. Walk into the room just before the presentation
d. Introduce yourself to the audience before the presentation and get to know them
Ans. D
14.A ____________ is a formal talk to one or more persons that “presents” ideas
or information in a clear, structured way.
a. Interview
b. Group Discussion
c. Presentation
d. Speech
Ans. C
15.Which one of them is not an element of presentation?
a. Presenter
b. Audience
c. Speech
d. Specific Content
Ans. C
16._________________ presentations teach, demonstrate or instruct an
audience on some topic or process such as policies and rules.
a. Informative
b. Persuasive
c. Motivational
d. None of these
Ans. A
17.Which of these is also known as sell presentations?
a. Informative
b. Persuasive
c. Motivational
d. None of these
Ans. B
18._________________presentations are made without any planning or
preparation.
a. Impromptu
b. Planned
c. Internal
d. External
Ans. A
19.__________ is the process of exchange of information, ideas and feelings
between two or more people through verbal or non-verbal methods.
a. Intrapersonal communication
b. Mass communication
c. Interpersonal Communication
d. None of these
Ans. C
20. When giving a presentation in front of an audience you should do all of the
following except for:
a. Speak loud and clear
b. Provide handouts if needed
c. Dress professionally
d. Look at your screen and not the audience
Ans. D
21.Which of the following is not considered as a tip to power up classroom
presentation?
a. Minimize verbosity
b. Minimize Visuals
c. Dress Appropriately
d. Reduce Noise
Ans. B
22. While giving a classroom presentation voice of the presenter should be clear
and loud.
a. True
b. False
Ans A
23.______________ is a critical tool of supervision arranged to facilitate
interaction, sharing and feedback between supervisor and subordinate in a
systematic, planned and confidential setting.
a. Individual Conferencing
b. Classroom Presentation
c. Both
d. None of these
Ans. A
24.Individual Conferencing provides a platform to discuss the issues and
concerns arising out of the field work.
a. True
b. False
Ans. A
25._________________ is the process of speaking to a group of people in a
structured, deliberate manner intended to inform, influence, or entertain the
listeners.
a. Presentation
b. Individual Conferencing
c. Public Speaking
d. Classroom Presentation
Ans. C
26.
27.Which of them is not true about public speaking?
a. Better research skills
b. Opportunity to promote yourself.
c. Demonstrates Knowledge
d. Decreases Confidence
Ans. D
28. What are the three general purposes for giving speeches?
a. To persuade, act , & adjust your speaking style
B To inform, make people laugh, & have fun
C To inform, persuade, & entertain
D None of the above
Ans C
29. Public speaking is only verbal activity.
A True
B False
Ans B
30. Which of these should be avoided for an effective speech?
A Determination of the purpose
B Selection of message
C Lack of interest
D Selection of theme
Ans C
31. Which of these factors is not required to determine the purpose of speech?
A Providing information
B Discouragement
C Accepting ideas
D Entertainment
Ans B
32. Which of these ingredients is not required for selection of theme?
A Planning
B Disorganisation
C Preparation
D Organisation
Ans B
33. Which of these should be avoided for an effective speech?
a) Planning of speech
b) Preparation of speech
c) Long sentences
d) Organisation
Ans C
34. Which of these should be avoided during the delivery of a speech?
a) Confidence
b) Clarity
c) Pauses
d) Rudeness
Ans D
35. Which of these is not a type of public speech?
a) Short speech
b) Informal speech
c) Written speech
d) Professional speech
Ans C
36. Which of these is not a type of means of speech delivery?
a) Reading
b) Memorization
c) Scolding
d) Impromptu
Ans C
37. _____________ make sure you are speaking at the right speed;being aware of not
speaking fast.
A Pitch
B Rate
C Clarity
D Expression
Ans. B
38. Emotions in public speaking helps to connect with the audience.
A True
B False
Ans A
39. Which of the following is not a type of modes of presentation or delivery?
A Extemporaneous Mode
B Contextual Mode
C Impromptu Mode
D Memorization Mode
Ans B
40. An ______________ speech is actually a well-prepared speech that relies on
research, clear organization, and practiced delivery.
A Extemporaneous Mode
B Impromptu Mode
C Memorization Mode
D Manuscript Mode
Ans. A
41. In which mode presentation is written out and the speaker is supposed to read it
aloud word by word.
A Extemporaneous Mode
B Impromptu Mode
C Memorization Mode
D Manuscript Mode
Ans. D
42. An ___________ is when you're asked to speak in public without prior notice.
A Extemporaneous Mode
B Impromptu Mode
C Memorization Mode
D Manuscript Mode
Ans. B
43. ____________ speaking is the rote recitation of a written message that the
speaker has committed to memory.
A Extemporaneous Mode
B Impromptu Mode
C Memorization Mode
D Manuscript Mode
Ans. C
44. _____________ is the anxiety, fear, or persistent phobia which may be aroused in
an individual by the requirement to perform in front of an audience.
A Stage Fear
B Nervousness
C Over confidence
D None of these
Ans. A
45. Which of these is not a symptom of stage fear?
A Racing Pulse
B Rapid Breathing
C Dry Mouth
D Cardiac Arrest
Ans D
46. Lack of confidence is one of the main cause of stage fear.
A True
B False
Ans. A
47. ____________ is the process of learning about audience.
A Audience Evaluation
B Audience Screening
C Audience Analysis
D None of these
Ans. C
48. A speaker should have some knowledge about the audience beforehand like their
age, gender, interest, background, nature etc.
A True
B False
Ans. A
49. Which of these is not required for the retention of audience interest in any
presentation?
A Verbal Elements
B Non Verbal Elements
C Vocal Elements
D All of these
Ans. D
50. Avoiding fast delivery, speaking with enthusiasm and sincerity falls under the
category of
A Verbal Elements
B Non Verbal Elements
C Vocal Elements
D All of these
Ans. C
51. Standing tall and maintaining proper eye contact falls under the category of
A Verbal Elements
B Non Verbal Elements
C Vocal Elements
D All of these
Ans. B
52. Use warm and impact words to connect with the audience comes under which of
these categories of interest retention
A Verbal Elements
B Non Verbal Elements
C Vocal Elements
D All of these
Ans. A
53. ________________ is the communication in which you do not personally know the
person you are speaking to.
A Intrapersonal Communication
B Interpersonal Communication
C Impersonal Communication
D Personal Communication
Ans. C
54. _________________ is the process by which people exchange information through
verbal and non verbal messages.
A Intrapersonal Communication
B Interpersonal Communication
C Impersonal Communication
D Personal Communication
Ans B
55. The interaction between a salesman and a customer, is an example of
A Intrapersonal Communication
B Interpersonal Communication
C Impersonal Communication
D Personal Communication
Ans. C
56. A conversation between a teacher and a student, is an example of
A Intrapersonal Communication
B Interpersonal Communication
C Impersonal Communication
D Personal Communication
Ans. B
57. __________________ is a group of persons assembled to hear and see a speaker,
a play, a concert, etc.
A Audience
B Organization
C Society
D None of these
Ans. A
58. A presentation becomes more interactive if the audience participate in it.
A True
B False
Ans A
59. A __________ is a game or competition in which someone tests your knowledge
by asking you questions.
A event
B quiz
C questionnaire
D None of these
Ans. B
60. An _____________ is a word that you throw in between sentences or thoughts to
express a sudden feeling.
A fillers
B Pronunciation
C Interjection
D Conjunction
Ans. C
MCQ Unit – IV
1. Interviews are conversations with _______
a) fun
b) purpose
c) friendliness
d) informality
Ans. B
2. A job interview is a formal meeting between a job seeker and an employer.
a) True
b) False
Ans. A
3. Which of these is not a type of interview?
a) Screening interview
b) Stress interview
c) Music interview
d) Lunch interview
Ans. C
4. Which kind of interview includes a process in which the employability of the job
applicant is evaluated?
a) Stress interview
b) Screening interview
c) Group interview
d) Behavioural interview
Ans. B
5. In which of these, more than one candidate is interviewed?
a) The behavioural interview
b) The stress interview
c) The group interview
d) The audition
Ans.C
6. Which of these is not a step in the preparation of an interview?
a) Analyzing yourself
b) Identifying your skills
c) Being negative
d) Revising your subject
Ans. C
7. Developing the interview file is the last step in the preparation of an interview.
a) True
b) False
Ans A
8. Which of these is not a step in self – analysis?
a) Analyzing background
b) Identifying accomplishments
c) Identifying achievements
d) Complaining
Ans. D
9. Which of these documents need not be in your interview file?
a) Interview letter
b) Original degrees
c) Family photo
d) Certificates
Ans. C
10. Which of these ways can’t be used to research about the company?
a) Visiting website
b) Refer books
c) School books
d) Refer annual report
Ans. C
11. Which of these questions asks the candidate to talk about something?
a) Open questions
b) Closed questions
c) Probing questions
d) Loaded questions
Ans. A
12. Which of these is not an answering strategy?
a) Accuracy
b) Focus
c) Illogical thinking
d) Brevity
Ans. C
13. Which of these should be avoided in an interview?
a) Attentiveness
b) Accuracy
c) Negative attitudes
d) Clarity
Ans. C
14. An ___________ is an interaction between two or more persons for a specific
purpose, in which one person asks another person some specific questions in order
to assess him.
A Conference
B Interview
C Public Speaking
D Seminar
Ans. B
15. _______________ is the candidate’s subject knowledge suitable for the post he/she
has applied for.
A Technical Skills
B Analytical Skills
C Communication Skills
D Interpersonal Skills
Ans. A
16. The candidate’s ability to examine and assess a situation is known as
______________.
A Technical Skills
B Communication Skills
C Mental Agility
D Analytical Skills
Ans. D
17. The candidate’s ability to quickly grasp things is known as his ___________
A Mental Agility
B Interpersonal Skills
C Career Objective
D Technical Skills
Ans. A
18. In which form of communication, a particular number of people meet face to face and
through free oral interaction, originate, share, and discuss ideas to arrive at a
decision or solution to a problem.
A Meeting
B Seminar
C Conference
D Group Discussion
Ans. D
19. Display of anger, emotion and excitement has no place in Group Discussion.
A True
B False
Ans. A
20. In Group Discussions, one can Intervene forcefully but politely, when the situation
demands.
A True
B False
Ans. A
21. In this type of group discussion, the topic is given to the participants by the selectors
and a time-frame is allotted to complete the discussion.
A Structured GD
B Unstructured GD
C Abstract GD
D Controversial GD
Ans. A
22. The Group Discussions on vague and unclear topics like ‘zero’, ‘One and one makes
eleven’ is known as ______________.
A Role Play GD
B Structured GD
C Abstract GD
D Unstructured GD
Ans. C
23. During GD body language plays a very important role and supports the message
conveyed.
A True
B False
Ans. A
24. A ___________ is typically an academic instruction at an educational institution or a
professional organization.
A Seminar
B Meeting
C Conference
D Group Discussion
Ans. A
25. A seminar discusses in a small group on original research.
a) True
b) False
Ans. A
26. In a symposium, a small group of experts discuss a problem.
a) True
b) False
Ans. A
27. In which of these people with similar interests contribute with their knowledge?
a) seminar
b) conference
c) symposium
d) convention
Ans. B
28. Which of these is not used to organise a seminar?
a) Oral reports
b) Written reports
c) Exchange of ideas
d) Recommendations
Ans. D
29. A conference is not attended by ________
a) invited guests
b) common people
c) permitted observers
d) people with common interests
Ans. B
30. We learn maximum by _____.
a) hearing
b) seeing
c) speaking
d) feeling
Ans. B
31. Which of these must be avoided in a meeting?
a) Patience
b) Tact
c) Leadership
d) Criticism
Ans. D
32. A __________ is a formal meeting for discussion, problem solving, or consultation.
A Conference
B Seminar
C Meeting
D Symposium
Ans. A
33. What should not be considered while designing a presentation for seminar or
conference?.
A Style
B Focus
C Content
D Argument
Ans. D
34. ____________ is a logical chain of propositions that yield valid results.
A Conversation
B Argument
C Speaking skills
D None of these
Ans. B
35. Which of the following is not a device of argumentation?
A Cohesion
B Emphasis
C Unity
D Analysis
Ans. C
36. ____________ is the ability to think clearly and rationally about what to do or what to
believe.
A Creativity
B Critical thinking
C Innovation
D None of these
Ans. B
37. Which of the following is not considered as the nuances of presentation?
A Exposition
B Analysis
C Narration
D Description
Ans. B
38. The knowledge of how to produce or comprehend oral or written texts in the mode of
speaking/ writing respectively is known as ____________.
A Grammatical Competence
B Discourse Competence
C Sociolinguistic Competence
D Strategic Competence
Ans. B
39. It is the ability to recognize and repair communication breakdown before, during or
after they occur is known as _____________.
A Grammatical Competence
B Discourse Competence
C Sociolinguistic Competence
D Strategic Competence
Ana. D
40. _____________refers to linking expressions, such as conjunction or adverbial
phrases, to connect ideas.
A Cohesive
B Coherent
C Unity
D emphasis
Ans. A
41. Talking comes under which type of communication?
a) Verbal
b) Non- verbal
c) Written
d) Dramatic
Ans. A
42. How is good technical writing achieved?
a) Naturally
b) By practice
c) Listening
d) Speaking
Ans. B
43. A writer must not convey information with _____
a) precision
b) clarity
c) randomness
d) truth
Ans. C
44. How can people use verbal communication?
a. Verbal communication is any words used during face to face contact
b. Verbal communication can happen face to face, telephone, skype .
c. Verbal communication is the use of words but not sounds
d. Verbal communication is any words either spoken or written but does not include body
language
Ans. B
45. __________________ means communication without words.
a. Object communication
b. Written communication
c. Oral communication
d. Non- verbal communication
Ans: D
46. _______________ aims at making people work together for the common good of the
organization.
a. communication
b. conversation
c. combination
d. connection
Ans: A
47. Communication through ___ and ___ is called verbal communication
a. written material and gestures
b. gestures and spoken words
c. spoken words and written material
d. body language and gestures
Ans: C
48. _____________ is the study of touches as non-verbal communication.
a. haptics
b. body language
c. gestures
d. prosody
Ans: A
49. Too much of ___ communication in the workspace may also prove ___. It may lead to
negligence of work.
a. formal, positive
b. informal, negative
c. verbal, positive
d. non-verbal, negative
Ans: B
50. _____________is the wordless form of communication which takes the form of postures, body
language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Formal communication
c. Informal communication
d. Non-Verbal communication
Ans. D
51. Chances of transmission of wrong message is higher in
A Verbal Communication
B Non Verbal Communication
C Both
D None of these
Ans. B
52. Which communication requires the personal presence of both the parties to communicate
A Verbal
B Non Verbal
C Informal
D None of these
Ans. B
53. Problem of retention, Lack of legal validity & Lack of accountability are some of the problem
associated with ______________ communication.
A Verbal Communication
B Non Verbal Communication
C Written Communication
D Group Communication
Ans. A
54. ____________________ communication is very time consuming, tedious and as well as is
expensive.
A Verbal Communication
B Non Verbal Communication
C Written Communication
D Group Communication
Ans. C
55. What is sign language?
a. Using your hands to make gestures that form words.
b. Another name for lip reading
c. Written signs
d. Using a series of tapping to create words
Ans. A
Unit - V MCQ
1. A ___________ has a group of elements (vocabulary) and a set of procedures for combining
these elements meaningfully (syntax).
A Content
B Code
C Paragraph
D Speech
Ans. B
2. ______________ is "something that is to be expressed through some medium, as speech,
writing or any of various arts".
A Content
B Code
C Speech
D Discussion
Ans A
3. The message of the communication is called:
A Media Richness
B Jargon
C Noise
D Content
Ans. D
4. To convert a message into groups of words, symbols, gestures, or sounds that present ideas or
concepts is called:
A Encoding
B Feedback
C Noise
D Media Richness
Ans. A
5. ______________ is the process by which the receiver interprets the symbols used by the
source of the message by converting them into concepts and ideas.
A Decoding
B Listing
C Encoding
D none of the above
Ans. A
6. The _____________ is the individual or group that develops the message to be communicated
to internal and external parties.
A Source
B Encoder
C Decoder
D Jargon
Ans. A
7. A ____________ is anything that a person can receive through one of his senses.
A Stimulus
B Response
C Perception
D information
Ans. A
8. A __________ is anything that an individual does as a reaction to the stimulus.
A Perception
B Response
C Behavior
D Attitude
Ans. B
9. In communication cycle, the process of re translation of signals into ideas is called
encoding.
decoding.
response.
feedback.
Ans. B
10. Both encoding and decoding of message are influenced by our emotions.
a) True
b) False
Ans. A
11. _______ means to impart understanding of the message.
a) Encoding
b) Receiver
c) Decoding
d) Feedback
Ans. C
12. When is the communication process complete?
a) When the sender transmits the message
b) When the message enters the channel
c) When the message leaves the channel
d) When the receiver understands the message.
Ans. D
13. ______ is the first enemy of communication.
a) Noise
b) Clarity
c) Politeness
d) Completeness
Ans. A
14. Which of these must be avoided for effective communication?
a) Sharing of activity
b) Listening
c) Ambiguity
d) Politeness
Ans. C
15. Which of these is the third element of communication?
a) Sender
b) Channel
c) Message
d) Receiver
Ans. B
16. The person who transmits the message is called ___.
a. channel
b. sender
c. receiver
d. response
Ans. B
17. at each stage in the process of communication, there is a possibility of interference
which may hinder the process. Such interference is known as ___.
a. sender
b. receiver
c. barrier
d. none of them
Ans. C
18. ____________ describes all forms of human communication that are not verbal.
a. prosody
b. vocalics
c. haptics
d. para language
Ans. D
19. A _______________ connects the sender to the receiver.
a. Channel
b. Noise
c. Communication
d. feedback
Ans: A
20. Unclarified assumptions in communication can lead to ___ and ___.
a. premature evaluation, poor listening
b. lack of planning, physical barriers
c. information overload, selective perception
d. confusion, misunderstanding
Ans: D
21. Communication through ___ and ___ is called verbal communication
a. written material and gestures
b. gestures and spoken words
c. spoken words and written material
d. body language and gestures
Ans: C
22. he ___ of the correct channel depends on the situation under which the communication
takes place.
a. chance
b. choice
c. change
d. channel
Ans: B
23. __________ is the study of touches as non-verbal communication.
a. haptics
b. body language
c. gestures
d. prosody
Ans: A
24. Which one of the following is correct: the process of communication.
(a) encoding, receiver, message, response, feedback, the sender
(b) sender, encoding, message, decoding, receiver, response, feedback
(c) sender, response encoding, message, decoding, receiver, feedback
(d) sender, decoding, message, encoding, receiver, response, feedback
Ans: B
25. ______________ refers to the way a word is spoken.
A Pronunciation
B Conjunction
C Syllables
D Interjection
Ans. A
26. Incorrect or improper pronunciation leads to misunderstandings and ineffective communication
A True
B False
Ans. A
27. Speaking in a monotonous tone, might have a sleepy effect on the audience.
A True
B False
Ans. A
28. A ___________ is a vowel sound that is produced when pronouncing a word.
Pronunciation
B Conjunction
C Syllables
D Interjection
Ans. C
29. Words with one syllable is known as __________.
A Monosyllabic
B Disyllabic
C Polysyllabic
D None of this
Ans. A
30. Words with two syllable is known as ___________.
A Monosyllabic
B Disyllabic
C Polysyllabic
D None of this
Ans. B
31. Words with two or more syllable is known as ______________.
A Monosyllabic
B Disyllabic
C Polysyllabic
D None of this
Ans. C
32. The nucleus of the syllable is the vowel.
a) True
b) False
Ans. A
33. What is a consonant called when it is placed at the end of a syllable?
a) Releasing consonant
b) Arresting consonant
c) Dental consonant
d) Alveolar consonant
Ans, B
34. What is the structure in the following syllable : pack?
a) CVC
b) CV
c) VCC
d) VC
Ans. A
35. As per quality, vowels sounds can be differentiated as Monopthongs and Dipthongs.
a) True
b) False
Ans. A
36. The Number of monophthong in English sound's is
A. 8
B. 24
C. 12
D. 46
Ans. C
37. Which one of the following is not an organ of speech?
A Leg
B Tongue
C Vocal Cord
D Lips
Ans. A
38. What is essential to acquire a good pronunciation in English language?
A a lot of conscious effort
B a lot of systematic effort
C a lot of regular practice
D All of the above
Ans. D
39. Diphthong is a
A Pure vowel sound
B Pure consonant sound
C Vowel glides or mixed vowel sounds
D None of these
Ans. C
40. The letters a,e,i,o,u in English alphabet are called
A Clusters
B Consonants
C Vowels
D Words
Ans. C
41. The Letter of English alphabet other than vowels care called
A Words
B Vowels
C Clusters
D Consonants
Ans. D
42. “The Change of pitch of voice " is called
A Stress
B Rhythm
C Pause
D Intonation
Ans. D
43. The rise and fall of pitch in voice is called
A Fluency
B Pause
C Intonation
D Stress
Ans. C
44. "The study of articulation, transmission and reception of speech sound ," is called
A Linguistics
B Morphology
C Phonetics
D Syntax
Ans. C
45. Fluency, correct pauses, stress and intonation is only possible through the practice
of
A Comprehension
B Oral expression
C Reading
D Writing
Ans. B
46. According to phonetic method, the unit of a word is
A Sentence
B Sound
C Word
D Letter
Ans. D
47. The way a person is speaking to someone is known as __________.
A Pronunciation
B Tone
C Language
D None of these
Ans. B
48. We write more than we speak.
a) True
b) False
Ans. B
49. Speaking is a combination of verbal and non-verbal means.
a) True
b) False
Ans. A
50. Which of these is not an ingredient of the speech process?
a) Message
b) Audience
c) Feedback
d) Reading comprehension
Ans. D
51. Which of these should be avoided in the message of a speech?
a) Clarity
b) Confusion
c) Voice Modulation
d) Politeness
Ans. B
52. Which of these is the most important element of the speech process?
a) Message
b) Audience
c) Feedback
d) Speech style
Ans. B
53. Which of these factors need not be considered while preparing speech for the
audience?
a) Number of people
b) Age of audience
c) Appearance of audience
d) Nature of purpose
Ans. C
54. Which of these factors distinguish one speaker from the other speakers?
a) Audience
b) Message
c) Speech style
d) Feedback
Ans. C
55. Which of these is used as a basis for improvement?
a) Speech style
b) Feedback
c) Oral skills
d) Conversation skills
Ans. B
56. Which of these factors do not make the oral discourse effective?
a) Dullness
b) Fluency
c) Self expression
d) Phonetics
Ans. A
57. Which of these should be avoided while speaking?
a) Fluency
b) Jargon
c) Clear voice
d) Abstract words
Ans. B
58. Body language can make or break a speech.
a) True
b) False
Ans. A
59. Which of these is the study and classification of speech sounds?
a) Gestures
b) Speech style
c) Phonetics
d) Spoof
Ans. C
60. Which of these is not an element of the speaking technique?
a) Voice quality
b) Word stress
c) Appearance
d) Correct tones
Ans. C
61. Which of these means giving emphasis to a syllable?
a) Voice quality
b) Word stress
c) Tone
d) Message
Ans. B
62. Which of these is not a type of tone?
a) Urgent tone
b) Serious tone
c) Restrained tone
d) Jumping tone
Ans. D
63. Which of these tones represent thoughtfulness?
a) Serious tone
b) Urgent tone
c) Happy tone
d) Outraged tone
Ans. A
64. Which of these tones is an unemotional tone?
a) Happy tone
b) Outraged tone
c) Restrained tone
d) Humorous tone
Ans. C
65. ____________ tone is used when speaker wants to bring about a good impression
of her life.
a) Outraged
b) Reflective
c) Restrained
d) Urgent
Ans. B
66. Formal speaking has casual approach to something.
a) True
b) False
Ans. B
67. The ability to enables the person to sense other people’s emotions and also imagine what
someone might be thinking or feeling is known as
A Empathy
B Considerateness
C Leadership
D Competence
Ans. A
68. _______________ makes a professional compassionate and caring and helps him to make his a
audience to feel part of their community and contribute positively.
A Empathy
B Considerateness
C Leadership
D Competence
Ans. B
69. _____________ quality imparts confidence to the speaker when he realizes that he has the
ability to fulfill a particular role.
A Empathy
B Considerateness
C Leadership
D Competence
Ans. C
70. ______________ refers to the quality of possessing required skill, knowledge, qualification or
capacity.
A Empathy
B Considerateness
C Leadership
D Competence
Ans. D
MCQ Unit – II
1. Which of these must be avoided in a technical report?
a) Facts
b) Logical conclusion
c) Objective evaluation
d) Subjective evaluation
Ans. D.
2. A ________________ is a formal communication written for a specific purpose; it includes a
description of procedures followed for collection and analysis of data, their significance, the
conclusion drawn from them, and recommendations if required.
a. Report
b. Synopsis
c. Thesis
d. Research Paper
Ans. A
3. In business communication reports are considered to be highly structured forms of writing
business related information.
a. True
b. False
Ans. A
4. Reports enable decision-making and problem solving in organizations.
a. True
b. False
Ans. A
5. ______________ serve as a measure of the growth, progress, or success of an organization.
a. Synopsis
b. Report
c. Research Paper
d. Thesis
Ans. B
6. ___________ gives unity and coherence to the report and makes it a valuable document.
a. Factual Details
b. Relevance
c. Precision
d. Reader- Orientation
Ans. C
7. The report should be very detailed and factual. It should meet the audience’s expectation.
a. True
b. False
Ans. A
8. A good report is written in ________________ language.
a. complex, ambiguous
b. simple, unambiguous
Ans. B
9. The main purpose of an informational report is to present the information in an objective,
factual, and organized manner.
a. True
b. False
Ans. True
10. An analytical report is also known as an ________ report.
a. special
b. informative
c. long
d. interpretative
Ans. D
11. A report on the feasibility of opening a new branch is a type of _______ report.
a. Analytical
b. Special
c. Periodic
d. Informative
Ans. B
12. Title Page, Acknowledgement & Table of content come in which part of the report?
a. Back Matter
b. Main Body
c. Front Matter
d. None of these
Ans. C
13. Introduction, Description and Conclusion comes in which part of the report?
a. Back Matter
b. Main Body
c. Front Matter
d. None of these
Ans. B
14. List of references, bibliography and glossary comes in which part of the report?
a. Back Matter
b. Main Body
c. Front Matter
d. None of these
Ans. A
15. __________ is an analytical report presented in pursuance of an academic degree and is based
on scientific research and research findings.
a. Synopsis
b. Research Paper
c. Proposal
d. Thesis
Ans. D
16. A good ________ explains in one line why the paper is important.
a. preface
b. acknowledgement
c. abstract
d. glossary
Ans. C
17. A good abstract is concise, readable, and quantitative.
a. True
b. False
Ans. A
18. A ______________ is a scholarly paper, which includes the current knowledge including
substantive findings, as well as theoretical and methodological contributions to a particular
topic.
a. abstract
b. Literature review
c. introduction
d. results
Ans. B
19. Choose the best transition for a second body paragraph.
a. First of all,
b. To begin,
c. Secondly,
d.Finally,
Ans. C
20. What is a thesis statement?
a. The statement that is the main idea of an essay
b. The statement that introduces each paragraph.
c. The statement that grabs the reader's attention.
d. The final statement in an essay.
Ans. A
21. What is the first part of creating a thesis statement?
a. Rewrite the prompt as a question
b. List 3 facts.
c. Combine your answer & reasons.
d. None of these
Ans. A.
22. How does a thesis statement help the reader?
a. It shows the reader the author's writing ability.
b. It informs the reader what to expect in the essay
c. It lets the reader know how long the essay will be
d. It introduces a story to the reader.
Ans. B
23. In order to write a successful argument, you must use ___________ to support claims.
a. purpose
b. audience
c. opinions
d. evidence
Ans. D
24. One of the key differences between Argumentative Writing and Persuasive Writing is that
Argumentative Writing presents both sides of the issue.
a. True
b. False
Ans. A
25. A __________ is a short, systematic outline of the proposed thesis, made in preparation for the
first meeting with the supervisor.
a. Research Paper
b. Proposal
c. Report Writing
d. Synopsis
Ans. D
26. Hypothesis is the predictions of the outcomes from the study.
a. True
b. False
Ans. A
27. Any systematic investigation towards increasing the sum of knowledge can be termed as
_________.
a. Proposal
b. Research
c. Report
d. Synopsis
Ans. B
28. An organized analysis of a subject written mainly to record and disseminate information or
knowledge, or to present a point of view on a selected topic, is known as a ______________.
a. Thesis
b. Technical Proposal
c. Report writing.
d. Research Paper
Ans. D
29. The title of a research paper may be defined as the fewest possible words that adequately
describe the contents of the paper.
a. True
b. False
Ans. A
30. Research is
(A) Searching again and again
(B) Finding solution to any problem
(C) Working in a scientific way to search for truth of any problem
(D) None of the above
Ans. C.
31. Which of the following is the first step in starting the research process?
(A) Searching sources of information to locate problem.
(B) Survey of related literature
(C) Identification of problem
(D) Searching for solutions to the problem
Answer: (C)
32. What is the objective of a report?
(a)
Present a record of accomplished work
(b)Document schedules, timetables, and milestones
(c)Both A and B
(d)None
Ans C.
33. An offer by one party to provide a product or service to another party in exchange for money is known as a _________ .
(a)Technical Description
(b)Technical letter
(c)Technical Proposal
(d)Technical Letter
Ans C
34. When the aim of the proposal is to modify or create something that requires a good understanding of technical knowledge and skills, it is called a __________ .
(a) Business proposal
(b) Research Proposal
(c) Invited Proposal
(d) Technical Proposal
Ans D
.
35. A technical report establishes a _______
a) illogical conclusion
b) logical conclusion
c) personal prejudice
d) misplaced learning
Ans. B
36. Which of these must never be a basis for a technical report?
a) Facts
b) Tests
c) Personal prejudices
d) Experiments
Ans. C
37. A report can be divided into three parts: front matter, front cover and title page.
a. True
b. False
Ans. A
38. A ________________ is an oral presentation intended to present information or teach people
about a particular subject, for example by a university or college teacher.
a. Technical Proposals
b. Research Papers
c. Thesis
d. Expert Technical Lecture
Ans. D
39. A ____________ is a form of academic instruction, either at an academic institution
or offered by a commercial or professional organization.
a. Expert Lecture
b. Conference
c. Seminar
d. None of these
Ans. C
40. A ___________ is a meeting of persons to discuss and analyze a topic or issue
and also for the problem solving of the issue at hand.
a. Conference
b. Seminar
c. Expert Lecture
d. None of these
Ans. A
41. References are mentioned in a resume.
a. True
b. False
Ans A
42. Where is the name and address mentioned in a skills profile?
a) Top left corner
b) Top right corner
c) Bottom left corner
d) Bottom right corner
Ans. A
43. Resume is a _____ word.
a) French
b) German
c) Indian
d) American
Ans A
44. Curriculum vitae is a ____ word.
a) French
b) German
c) Latin
d) Indian
Ans. C
45. Which of the following should not be a part of resume?
a) Religious Affiliation
b) Employment history
c) Contact information
d) Education
Ans. A
46. The __________ format lists your work with history with dates, with your most recent employer and job title listed first.
Functional
b) Combination
c) Chronological
d) Portfolio
Ans. C
47. In resume where you should keep your career goal?
a) Objective
b) Skills
c) Profile
d) Summary
Ans. A
48. The heading of a resume includes___.
a) Personal information name and address
b) Names of references
c) Title of most recent job
d) Career Objective
Ans. A
49. An applicant should always print their resume on paper that is_____.
a) Their favorite color
b) White or light colored
c) Highly Patterned
d) Bright or fluorescent
Ans. B
50. The resume format focuses on both the skills and the work
experience of the applicant:
a) Chronological
b) Functional
c) Skills
d) Combination
Ans. D
51. Resume can be delivered through________.
a) Mail
b) E-mail
c) Fax
d) All of the above
Ans. D
52. Which one of the following grows over longer time?
a) Resume
b) CV
c) Both of them
d) None
Ans. B
53. CV stands for?
a) Curriculum vitae
b) Curriculum velocity
c) Curriculum volt
d) Curriculum verse
Ans. A
54. It is important that you include this section so that employers can see that you are worth hiring.
a) Education
b) Skills
c) Interest
d) Contact information
Ans. B
55. The instructions you have been provided are for creating a resume in which word-processing programme?
a) Microsoft office
b) Open office
c) Note-pad
d) Word-pad
Ans. A
56. Which of the following should not be included in a Resume?
a) Why you are applying for the position
b) Your skills, qualifications and experience
c) Details of problems you had with your employers in the past
d) Your interest or knowledge in the organization
Ans. C
57. The best way to apply for a job is to submit a résumé that is:
a. self-recommending
b. specifically written for that particular job
c. full of personal information
d. suitable for any job
Ans. B
58. The __________ format lists your work history with dates, with
your most recent employer and job title listed first.
a. Functional
b. Chronological
c. Historical
d. Combination
Ans. B
59. Main features of the proposal are outlined in an abstract form.
a) True
b) False
Ans. A
60. An offer by one party to provide a product or service to another party in exchange for money is known as a _________ .
(a)Technical Description
(b)Technical letter
(c)Technical Proposal
(d)Technical Letter
Ans. C
61. Which proposal is drafted in response to an advertisement or demand from an authority in a company or organization or outside the organization or agency ?
(a) Solicited
(b) Unsolicited
(c) Non-invited
(d) All of these
Ans. A
62. Wchih proposals are more demanding and require greater imagination on the part of the bidder?
(a) Solicited
(b) Unsolicited
(c) Invited
(d) None
Ans. B
63. When the aim of the proposal is to modify or create something that requires a good understanding of technical knowledge and skills, it is called a __________ .
(a) Business proposal
(b) Research Proposal
(c) Invited Proposal
(d) Technical Proposal
Ans. D
64. Educational qualification is needed to be mentioned in __________.
(a) Proposal Writing
(b) Technical Description
(c) Agenda
(d) Resume Writing
Ans. D
65. __________are technical as well as marketing documents that present the candidate’s past
and present performance to the prospective employers so that they can assess his/her future potential.
(a)Resumes
(b)Agenda
(c)Minutes
(d)None
Ans. A
66. A __________ is usually a piece of factual writing, based on evidence, containing organized information on a
particular topic.
(a) Letter
(b) Description
(c) Report
(d) Resume
Ans. C
67. References of work that is referred in proposal, appeared on
a. citations/references
b. appendix
c. table of contents
d. left side of page
Ans. A
68. Which of these are to be avoided in any style of writing?
a. truth
b. clarity
c. compassion
d. dishonesty
Ans. D
69. Technical writing demands ______ use of language.
a. figurative
b. poetic
c. factual
d. dramatic
Ans. C
70. Document design in technical writing, used to
a. access the content easily by audience
b. brief the content
c. decorate the content
d. explain the content
Ans. A
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